Complaints or Compliments

Where do I register a complaint?

You should speak to the Program Manager or Coordinator of the program first. If this has been done then the Patient Representative will assist you. The Patient Representative office is on the second level in the administration hallway.

Directions

Where is Employee Health?

From the main entrance, past Tim Horton’s turn left down the administration hall, turn right by the elevators and switchboard

Where is Human Resources?

From the main entrance, pass Tim Horton’s, turn left down the administration hall, last door on your left

Where is the Cafeteria?

Take main elevators to first level, turn right out of the elevators and then right again. Cafeteria is on your right hand side down the hall

Where is the CEO’s office?

From the main entrance, pass Tim Horton’s; turn left, down the administration hall. Administration office is on the right side.

Where is Public Relations?

From the main entrance, pass Tim Horton’s; turn left, down the administration hall. Public Relations is in the Administration office on the right side.

Where is the Medical Director’s office?

From the main entrance, pass Tim Horton’s; turn left, down the administration hall. Medical Administration office is on the right side.

Donations

Where do I make a donation?

Cambridge Memorial Hospital Foundation
700 Coronation Blvd.
Cambridge, Ont.
N1R 3G2
Phone: (519) 621-2210
Fax: (519) 621-1411

Forms

Where do I get the newborn forms/temporary health cards?

Patient Accounts Cashier Office, second level, down the administration hallway. ext. 2278

Hours of Operation

What are the visiting hours?

12:00 p.m. to 8:00 p.m.
For more detailed information on visiting hours click here to find visiting hours.

Departmental hours i.e.: Lab and X-ray

You can find department and service hours in the Patient Services section - download the Patient Services Summary PDF.

Inquiries

Location and/or phone number of patient?

Patient information can be obtained through switchboard, ext. 0 or the information desk in the main lobby, ext. 2110.

Parking

How much is parking?

Parking in the general visitor lot is $4.00 and emergency lot is $5.00

Where can I get change for parking?

Change for parking can be obtained from the change machines in the main lobby and in the emergency room.

Payments

Where do I pay outstanding bills?

Patient Accounts Cashier Office located on the second level, down the administration hallway – open Monday – Friday from 8:30 a.m. to 4:30 p.m.

Telephones

How do I get a telephone in my room?

8:30 – 4:30 p.m. Monday to Friday ext. 2278
Patient Accounts Cashier Office, second level, down the administration hallway

Transportation

When does the bus come?

Please refer to the Grand River Transit website for bus schedule and routes.