The Patient Relations Service provides a bridge between patients/families and the hospital. The Patient Relations Coordinator assists patients or families who are experiencing difficulty, or who may have questions, concerns or a compliment about their care or service at CMH.

Patients and families are welcome to contact the Patient Relations Service. The focus of the Service is on improving communication, accessing information or resources, and addressing and resolving difficulties.

We encourage and welcome feedback and suggestions from patients and families, in person, by letter, or by telephone. Confidentiality is highly respected and maintained.

The Cambridge Memorial Hospital Patient Relations Service is available Monday to Friday, 9 a.m. to 5 p.m., at 519-621-2333, ext. 2360 or via e-mail patientrelations@cmh.org .