November & December 2015


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Welcome to Cambridge Memorial Hospital’s electronic newsletter, communit-E-cast.

It contains a collection of short write-ups we want to share with our friends and community partners. These anecdotes and stories are compiled from CMH’s weekly staff communication, e-Cast.

Communit-E-cast is usually published the last Friday of every second month (February, April, June, August, October, December) or the next business day if it falls on a holiday.

You can also connect with CMH through Twitter @_CMHospital and Facebook.

Parking Office now open

Parking can be a source of frustration, especially when a loved one is suddenly found in hospital. To make parking easier, our parking system is now streamlined with the creation of a Parking Office. The Parking Office is a one-stop shop for staff and will also act as our on-site support for customers with their parking concerns. Central to this improvement is a direct link from all gates and pay machines to the Parking Office during office hours, allowing us to deal with issues in the moment. The Parking Office is in Wing A, Level 1, in the Maintenance corridor (directly below HR - down the hall from Tim Hortons). Office hours are from Monday to Friday, 0900 – 1400h. Security will act as back-up after hours and weekends to help solve problems.

Noreen Winkler

Noreen Winkler is our new Parking Coordinator. 

Good words about exceptional care

"Hi! I recently had a procedure at Cambridge Memorial Hospital and wanted to commend all the staff, Dr. Jan, Dr. Abrams, and the girls who assist the docs, specifically Melissa and Tiffany. Everyone was so friendly, warm and helpful, and it really made a difference. I also work in a healthcare environment and was really impressed with just how great everyone in this department is. Often times staff aren't told enough! Thanks!" Katelyn Podger

Katelyn Podger

Katelyn Podger

“Everyone in the Emergency Department was so caring and wonderful. They were quick too! I was in the operating room before I knew it.” Sandy S.

Sandy S. with volunteer

Volunteer with Sandy

Hello, Goodbye

At the end of May, we welcomed Shelly Pavlic as our Patient Experience Lead. Shelly has been with us since 2007 and was a Mental Health Social Worker in the Out-Patient Mental Health Program. She brings to the role many years of experience in working with families and assisting patients through addressing issues and system barriers in an acute health care setting. Shelly has a Masters of Social Work from Wilfred Laurier University. Of course, this meant we had to say goodbye to a familiar face who supported a similar role for the last 15 years. Dale O'Connor retired from the role of Patient Relations in May, ending a varied 43 years as a career nurse. 

Shelly Pavlic, Patient Experience Lead

Shelly Pavlic, Patient Experience lead

Dale chats with Patrick Gaskin

Dale O'Connor chats with Patrick Gaskin, President and CEO at her retirement tea.

Leapers or Leaplings?

Our hospital was graced with four leap year babies on "Leap Day" including one that is 'close to home,'  courtesy of our very own Surgery Department's William Abrego, RPN. His wife Alexina gave birth to healthy baby girl Selena! While she has yet to form her personality, she might grow up to have a flair for dramatic entrances. She was born at 11:48 p.m., just squeezing into this rare category. Congratulations Alexina, William and all our leap year families!

Leap year babies

(L to R) Nicole Reid with Emma; Kelly Potocky with Rory; Alexina Abrego with Selena; and Chelsea DaSilva with Lilyana.

BIG Bike a BIG Hit: $2955 raised!

Many thanks to BIG Bike Captain, Ellen Otterbein, for promoting, cajoling and enticing people to join the BIG Bike ride – how can you say ‘no’ to lovely, handwritten invites on homemade cards? Apparently no one did as this is the first time in recent memory that all 29 seats of the BIG Bike were occupied by CMH staff! The team also surpassed its goal of $1500, smashing it with a total of $2955. The ride lasted 15+ minutes, meandering Hespeler Rd. at the height of rush hour, bringing relief to weary drivers who honked wildly, encouraging the team’s mindful progress. Visit CMH’s Facebook page for more photos.

Ellen Otterbein, RN (front left, with moustachioed sunglasses) helped organize a wonderful ride for the Heart and Stroke Foundation.

CMH's "bridge" is built

A small, but symbolic milestone occured during the final weeks of July. CMH’s "Bridge" was connected, joining the current patient care Wing B with our future Wing A. Bridges are unique features of Cambridge and surrounding areas, representing our unity as people and connection between diverse communities. This is done to ensure quality of construction and the safety of the surrounding environment. Ministry of Labour regulations stated that no personnel of any kind can be in areas while steel is hoisted overhead. As a result, surgeries were scheduled for other days. Our partner hospitals were on standby for emergency surgeries. All went according to schedule and was finished a day in advance of schedule. A time lapse video of the bridge being built can be found on YouTube and CMH's Facebook page

Drone fly by photo of CMH 

A still taken from the final shot of the video. 

Memory Box Program receives generous donation

The loss of a child is a difficult and painful experience, regardless of circumstance. Women & Children’s Perinatal Loss Committee helps parents mourn by providing them with a memory box and offering support. The memory box is filled mostly with items generously donated by our community. This past week, burial gowns and wraps were donated by Precious Angels, based out of St. Catherines, ON.  The ‘tiny angel’ gowns and wraps are made from donated wedding dresses and are given free of charge to hospitals and funeral homes supporting these parents.

Precious Angels donation

Pictured in the photo (L to R) are Robyn Moore from Precious Angels, Krista Heap, RN and Aida Figueiredo, RN. Both Krista and Aida are part of the Perinatal Loss Committee. The committee will provide a memory box to parents losing a child through miscarriage or stillbirth in any of the hospital’s programs, not just Women and Children’s.

CMH Art Program honours outgoing Board members

As a way to say ‘thank you’ to retiring and outgoing members of the Board of Directors,  CMH purchases art from local artists to display in public locations of the hospitalThis year we had three retiring Directors. Dr. Josephine McMurray chose Hibiscus Wave (artist Laura Cook), which hangs in Obstetrics by the family waiting area. Don McIntyre chose Galt Knitting Company (artist Jennifer Depencier) and will eventually go to the Fracture Clinic - the cafeteria hallway is only a temporary gallery until the clinic moves into its permanent home. Brett Davidson chose Birches (artist Mark Zlomislic), which was added to the patient waiting area in CRU. Click to learn more about the Art Program

Dr. Josephine McMurray
Thank you Dr. Josephine McMurray for the six years you served on CMH's Board of Directors! Dr. McMurray helmed the Board’s Quality committee, ushering in new standards and ensuring quality, safety and the patient were always top of mind during the Board's decision making processes. 

Interprofessional Model of Care six-month evaluation

Regarding the Interprofessional Model of Care, a post implementation, six-month evaluation was presented to the Board of Directors on May 25. Providing a broad overview from implementation to current state, Sandra Hett, VP Clinical Programs, CNE, began with an overview of the model, the intent behind the staffing mix and the challenges the prolonged surge we experienced in 2015-16 had on the model. Kudos to our hard working staff, they worked to get some impressive results. Some of the notable improvements that were seen included an increase in Transfer of Accountability at the bedside, a reduction in call bell response times, an increase in percentage of time when staff names are on patient whiteboards, among others. Moving forward, sustainability of the model, continuous improvement and adapting it to the new patient care wing environment will be the focus. A one year evaluation is planned and will be presented to the Board in the fall. To read the full report, please read the Board of Directors meeting package for May 25.

Interprofessional Model of Care

One of the Interprofessional teams that were formed when the model was first introduced: (L to R) Ellen, RN, Whitney, RPN and Wendy, PSW.