Patient & Family Advisory Council

PFAC April 2016

Cambridge Memorial Hospital's Patient and Family Advisory Council (PFAC) was first formed in December, 2014. It is the first hospital-wide Patient and Family Council in the Waterloo Wellington region. The purpose of the council is to provide a patient or family member perspective to CMH decision making processes and services. Patient and Family Advisors make recommendations that influence and support CMH’s goal to provide an exceptional experience for patients and their families.

PFAC has a lot of influence and reports directly to the President and CEO. CMH’s Board of Directors and the Board’s Quality Committee receive regular updates on the work the council does.

What has the Patient and Family Advisory Council done?

PFAC has done a lot since it was formed. It has:

  • helped shape important patient communication (parking, signage, information, etc.)
  • reviewed hospital policies and procedures
  • advocated for free Wi-Fi in Emergency wait areas
  • added the patient perspective with decisions around the interprofessional model of care initiative
  • participated in the interview process for influential, hospital hirings
  • ...and much more!

How can I share my voice with CMH and my community?

There are many ways you can make a difference at our hospital:

  1. Our hospital is accepting applications for Patient and Family Advisors. If you want to make a difference in the way health care is delivered, this volunteer position might be the opportunity for you.
  2. Our Mental Health Program is accepting volunteers to become Mental Health Family Advisors. Click to learn more.
  3. Sign up for "Patient to Patient" (P2P). P2P is a way for the Patient and Family Advisory Council to help validate their recommendations and provide a greater community perspective on complex issues. As a member of P2P, you and others will receive an email from time to time, with three to five questions to answer within a deadline. There are no wrong answers. You only have to provide your honest opinion! That's it!  If you are interested in signing up or learning more about P2P, please email Liane Barefoot, Director Patient Experience, Risk and Quality.