CMH recognized as the most Improved High-Volume Emergency Department for 2016

Wednesday, September 20, 2017

Cambridge Memorial Hospital (CMH) celebrated a ‘win’ when it received recognition for outstanding Emergency Department (ED) performance by the Ministry of Health and Long Term Care (Ministry). CMH showed a 7.3% improvement in the 90th Percentile ED length of Stay for all patients. This was the best within the High-Volume Community Hospital group for 2016, when compared to the year before.

“Improving our wait times is huge win for us. We saved over 2.75 years’ worth of our patients’ time, based on the number of people we saw in 2016. It reflects the hard work that our staff and physicians do each and every day to provide the best care possible for our community,” says Dr. Arthur Eugenio, Chief of Emergency Medicine.

Lowering the time spent in the ED is a priority for all hospitals and supports the government’s commitment to reduce provincial wait times. As part of Ontario’s wait time strategy CMH participates in the Ministry’s Pay for Results (P4R) program, which measures ED wait times and provides incentives for improvements.

Bruce Lauckner, CEO of the Waterloo Wellington Local Health Integration Network adds: “This recognition is an acknowledgement of all the hard work Cambridge Memorial Hospital (CMH) staff have done to reduce wait times to improve the patient experience. We are proud of those who worked tirelessly to make reduced wait times a reality. On behalf of local residents, we offer our thanks to CMH staff for improving care – congratulations!”

CMH is one of 25 categorized as a High-Volume Community Hospitals. In 2016, 73 hospital organizations participated in the P4R program.

Just the numbers:

  • CMH’s Emergency Department (ED) saw 53,798 patients between April 1, 2015 and March 31, 2016.
  • Ninety per cent (90%) of patients seen in the ED stayed for six hours and 36 minutes or less. During this time they were:
    • Triaged (assessed);
    • Registered;
    • Seen by a physician or nurse practitioner;
    • Diagnosed (including lab work, x-rays, etc.);
    • Treated and discharged, or admitted to a hospital bed.
  • This is an improvement of 30 minutes over the previous year (7 hours and six minutes).
  • This 30-minute improvement, averaged over 90% of the Emergency Department volumes (48, 418), collectively saved our patients over 2.75 years of wait time.