Patient Relations

Contact Information

Jane Ottman
Phone: 519-621-2333, ext. 2360

At Cambridge Memorial Hospital, we take pride in providing exceptional patient care. Should you have a question or concern regarding your experience, we would be happy to address this with you. Feedback from patients and families shared with those involved in your care. And, with your permission, your hospital experience can also be shared with the community - see Patient Stories.

The Patient Experience Office at Cambridge Memorial Hospital is here to support you! We will ensure your voice is heard and welcome your comments, complaints and suggestions. We are available to answer questions and help resolve any concerns you may have. Listening to patients and their families is the best way to improve the care and services we provide. We have an impartial process to investigate, resolve and record complaints and to recommend improvements based on the feedback we receive. Complaints will be responded to in a confidential, respectful and timely manner. Please be assured that raising a concern will not negatively impact the care you or your loved one receives.

We encourage you to share any concerns directly with your health care team as soon as possible. You may also speak with the social worker, chaplain, charge nurse or clinical manager.

If you feel your feedback requires further attention please contact Patient Experience Lead at

Your Opinion Counts

We value your opinion and provide comment cards throughout the hospital for you to complete and drop in the collection boxes. You may also receive a more in-depth patient satisfaction survey in the mail three to six months after discharge. We hope you take the time to complete it and let us know when we did well and where we need to improve. These surveys are anonymous and are administered by an external company who sends the report to the hospital. Please contact Patient Relations directly if you would like to speak to someone personally.