Information for Patients

Dr. Ailar Ansairan

Where to Get Help

  • If you are experiencing a mental health crisis, call 9-1-1 or visit your nearest emergency department.

  • If you are in crisis and wish to talk to someone call Here 24 Seven anytime at 1-844-437-3247 or TTY 1-877-688-5501.

  • To access mental health and addiction services in the community, call 1-844-437-3247 at Here 24 Seven for crisis assessment, intake, and referrals 24 hours a day and seven days a week.

For youths and children’s mental health services, please call Front Door at 519-749-2932 during business hours. Outside of business hours you could reach Kids Help Phone at 1-800-668-6868 for immediate help.

To find out about mental health and addiction services at CMH, please email at

Criteria and Referral Process

Child & Family

Child & Family team provides support to individuals 5 to 18 years of age and their parents. Child and Family team at CMH receives referrals directly from family physicians or pediatricians.  CMH is not accepting referrals directly from the community for counselling services. The pediatric psychiatrist will see the child and determine if other resources are required. Those resources can include individual or family counselling as well as group therapy.    


Community Mental Health clinic supports adults 18 years of age and older. The clinic receives physician referrals via Here 24 Seven (centralized intake through Canadian Mental Health Association (CMHA) for mental health and psychiatry services), Emergency Department, Day Hospital and Inpatient Mental Health. The Adult Community Mental Health Clinic also does medication management through our injection clinic.

Specialized Geriatric Mental Health Services

Our Geriatric Mental Health Services receives referrals via Specialized Geriatric Services Centralized Intake located at St. Joseph’s Health Centre in Guelph. Family Physicians can fax their referrals to Intake at 1-888-205-1491 or can reach them directly by calling 1-855-849-6228.

Services are primarily offered in community, where the senior lives (own home, retirement home, Long Term Care) and include clinical comprehensive geriatric assessment including consultation and short term follow-up and supports to patients and caregivers.

What to expect

Please bring any personal assistive devices that you require for your appointment. For example, any communication or mobility device you many need like a walker, hearing aid, etc.

Emergency Department

When you arrive in the Emergency Department, you will be seen by an emergency triage nurse who will assess you to determine the reason of your visit. They may suggest a Psychiatric Emergency Services (PES) assessment to help you.

A PES clinician will complete a mental health crisis assessment and will consult with emergency department physician and psychiatrist on-call for recommendations and disposition.

Mental Health Adult Inpatient:

Inpatient adult mental health is a 20 bed short stay unit for acutely ill individuals.

Inpatient adult mental health is a secured unit. We provide treatment in a very structured environment with pre-determined therapy, visiting times and off unit breaks. Initially most patients are not able to have off unit breaks until a time of 24 hours has passed.  This is to ensure a comprehensive understanding of your illness and needs.

We encourage that you bring minimum personal belongings. CMH does not take responsibility of any lost or stolen items (please see section of regarding safety and personal belongings and valuables).

Nursing staff does regular safety checks to ensure that there are no prohibited items on the unit. Upon admission you will get an admission package and your nurse will review the information with you. Information will include groups offered on the unit, visiting guidelines, privacy, fresh air breaks, passes, and safety.

The inpatient mental health unit is located on the 4th floor in the B wing. Feel free to call 519-621-2330 extension 5210 to speak with a nursing staff member.


We are committed to protecting your privacy and confidentiality.

We share your personal health information with healthcare providers for example, Family Physician, specialist, other hospitals, etc. This may be done verbally, by mail, fax or electronic access.

We disclose your personal health information to third party agencies with your consent. Some examples are; Insurance Companies, Lawyers, Police. We disclose your personal health information for mandatory purposes without your consent.

You may withdraw or withhold your consent at any time. Please tell us when you do not want us to share/disclose your personal health information. We will comply with your request unless we are required by law to disclose your information or to prevent a risk of serious harm to your treatment.


The program is a non-smoking, locked unit with a controlled environment. Staff monitors all property brought onto the unit. Your clinical staff also conducts regular safety checks. Standard safety checks of belongings and/or person will begin during the Mental Health admission process in Emergency Department (ED) and/or inpatient unit. Safety checks may also be done anytime a patient returns from pass, as determined necessary by the health care team for safety of anyone in the mental health community and maintenance of therapeutic environment.

Please review the list of monitored and prohibited items in your admission package. Be an active partner in your treatment, by supporting a safe and caring environment for all patients. . 


All meals are served in the dining room. Your diet will be ordered by the Psychiatrist, but please communicate with the inpatient staff if you have specific dietary needs or restrictions. As stated previously, being an active partner in your treatment, will support a safe and caring environment for the patient and will make your stay comfortable.

Personal Belongings and Valuables

When admitted to the program, staff will examine your belongings, including any items in your clothing.  Please note there is limited space for personal belongings. Staff can help you and your visitors decide which items can be returned home. All items and valuables not permitted on the unit will be sent home or locked up until discharge.

Basic hygiene items like toothbrushes, toothpaste, soap, etc. are available on the unit. Please leave your valuables at home as the hospital is not responsible for lost or stolen property.


Cambridge Memorial Hospital is a smoke-free facility. Smoking is not allowed on hospital property. You are encouraged to speak with staff about alternatives to smoking. If you choose to smoke and you are given a pass to leave the unit, you may smoke on the public sidewalk at the front of the hospital. We have designated fresh air break times.


We have therapy from 10am-3pm and encourage no visitors during this time. Sleep is an important part of Mental Health recovery. Visiting after 8pm should be discussed with the care team.

Helpful Resources