Visiting and COVID-19

As pandemic mandates are lifted within the community, please note that CMH will continue to apply policies that will enhance everyone' s safety in hospital. Screening upon entry, masking and proof of double vaccination is required for all staff, physicians, midwives, volunteers and essential care partners (visitors). Visitor exceptions apply to patients at end of life, in the Women & Children’s Program, and imminently critical situations as determined by the clinical team. See below for more information.

This page contains information for (in order):

Important Information

  • Infection prevention and control measures do not allow visitors in an outbreak unit, regardless of the infection source (i.e., influenza, COVID-19, VRE, C. difficile, etc.).
  • When you come to hospital, you will be screened for COVID-19 and asked to wear a hospital issued mask learn about the KN95 and double masking). Consider completing your screening online, within 24 hours of your appointment for each patient and care partner that will be attending the appointment. If screening is completed in advance, use the express line upon arrival at the hopsital, to show the results of the screening on your device and exchange your mask.
  • All essential care partners will need to show proof of being double vaccinated during the screening process and must provide government issued photo I.D. Click here to read Frequently Asked Questions about this policy. 
  • Exemptions include:
    • Patients – all patients will be provided care and services regardless of vaccination status
    • Visits to a patient at end of life or as deemed imminently critical by the clinical team 
    • Birthing partners, parents of pediatric & nursery patients
  • Tim Hortons restaurant is now open to patients and visitors. Patients and visitors may sit in the Main Lobby (Wing A, Level 1) to eat their food and drinkl
  • Download this handy patient guide that has useful information for visitors too. 

Inpatient Visits

  • Click here to access the inpatient visiting form
  • All inpatients will be assessed by Infection Prevention and Control (IPAC) and approved to have a visitor based on risk assessment that includes outbreak status of unit and patient isolation status.
  • Visitors are not permitted in any unit in outbreak status, regardless of the infection source (i.e., influenza, COVID-19, VRE, C. difficile, etc.) except during end of life situations. If your loved one is on a unit that is in outbreak, please consider the Virtual Visits option below. 
  • In-Person visits will not be permitted while COVID tests (swabs) are pending (COVID swabs are required on days 1 and 3 of admission and both must be resulted negative before visitors are permitted). That means a patient cannot receive any visitors in the first three days of admission.
  • Any patient who is not eligible for an in-person visit, can have virtual visits - virtual visits can be booked through visitor booking
  • Visitors will be screened twice: A pre-screening over the telephone and at the hospital entrance on the day of the visit.
  • A hospital-provided face mask must be worn during the entire visit - mask must completely cover mouth and nose at all times.
  • All visits must be booked in advance by calling 519-621-2333 ext4532, by email or online.
  • Visits can be booked for up to 3 hours  
  • Each patient may designate 2 support persons to alternate visiting.  Only 1 support person may be at the bedside at a time.
  • Exceptions to the above include:  
    Patients at the end of life may receive up to five (5) in-person visitors with 24-hour access and in/out privileges. The Clinical Team will determine which patients are End of Life.  The five (5) visitors must be the same each day with a maximum of two in the patient’s room at any given time. Exceptions for certain circumstances will be reviewed with the patient's care team and must be approved by the clinical program, IPAC & patient relations.

    Unvaccinated visitors will be permitted in end of life situations.  They must wear full PPE for the duration of the visit, regardless of the patient’s isolation status.  

Virtual Visits

Click here to access the on-line  Virtual Visit (Zoom, FaceTime) Request Form

Virtual visits have many benefits: 

  • Screening is not required.
  • Appropriate for patients in isolation for COVID precautions.
  • Not required to wear mask.
  • Can do it from anywhere.
  • Bookings are from 11:00 a.m. until 7:00 p.m. in 30-minute time slots (Please note some units may have exceptions. You may check with Visitor Booking when finalizing your virtual visit). 
  • Can include multiple people at once.
  • When using Zoom, FaceTime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.

Women & Children Program guidelines

Emergency Department 

  • One essential care partner (double vaccinated) can accompany each patient regardless of age.
  • Essential Care Partners will not be permitted to go from the Emergency Department to the inpatient areas if the patient is admitted.
  • 1 parent per patient at a time – preferred if they are double vaccinated, but not required.  May designate a 2nd support person (parent) but need to switch outside – i.e. one at the bedside at a time
  • Exceptions to allow more care partners is at the discretion of the clinical team if a patient is a level 1 on the Canadian Triage & Acuity Scale, at the end of life, or in a life/limb situation.

Medical Daycare

One support person (double vaccinated) may attend the first appoint with the oncologist and the first systemic/chemo infusion appointment. Exceptions may apply in certain circumstances and must be approved by the patient's care team, the clinical program, IPAC & patient relations.

Diagnostic Imaging

One support person (double vaccinated) may attend obstetrical ultrasounds. Essential Care Partners in other situations such as language, mobility, cognition challenges may be permitted. Please check when your appointment is booked or confirmed.


One essential care partner (double vaccinated) can accompany surgical patients on the day of surgery until the patient goes into the Operating Room. Essential care partners will not be permitted into the recovery room (exceptions for parents of children will apply) however they will be contacted when the patient is ready for pick up, which could include post op teaching

When visits are not allowed

  • Visitor is not double vaccinated (exception: visits to patient at end of life)
  • Patient is COVID positive
  • Patient is waiting for the results of a COVID swab
  • Patient is in isolation between COVID swab #1 and COVID swab #2

If you cannot book an appointment because of these conditions, consider scheduling a Virtual Visit. See above for more information.

Parking and Entrance information:

You may park in Lot #2 (by the Main Entrance and Emergency) and Lot #4 (by Wing D entrance). When calling for your visit, ask which entrance is best for you.See parking rates and options for longer term parking




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