At Cambridge Memorial Hospital, we consider the safety of patients, visitors, staff and community our utmost priority. During these challenging times, we are gradually re-opening services and our visiting policy for patients. Please understand that for the safety of all, we are limiting the number of visitors in hospital at any one time as well as the times for visiting. This provides us with the means to ensure the environment is clean and to maintain physical distancing throughout the hospital. A mandatory masking policy is in effect at Cambridge Memorial Hospital - you will be asked to exchange your mask for a hospital supplied one.
Patients nearing the end-of-life may have two visitors at the bedside at one time and up to five visitors in a day.
See below for Inpatient, Women & Children Program and Emergency Department visitor criteria.
Inpatient Visitor Policy (excluding end-of-life, Women & Children Program and Emergency)
- Visits may only occur at the request of the patient.
- The patient may have one visitor per day. The visitor can be switched each day - that is, a different person can visit the patient each and every day while they are in hospital.
- The number of visits to hospital is restricted. Visitors may not get your requested day and timeslot.
- The patient must not be COVID positive or in isolation for COVID precautions.
- A two-hour time slot will be arranged for your visit between the hours of 1:00 p.m. to 8:00 p.m. The last visit time slot is at 6:00 p.m. This is to reduce the risk of overlap in multi-patient rooms.
- All visitors will be screened twice: A pre-screening by the Visitor Booking Team over the telephone and at the hospital entrance the day of the visit.
- Face mask must be worn during the entire visit - mask must completely cover mouth and nose.
- Visitor may not eat or drink while in hospital, purchase food or drinks from Tim Hortons and vending machines, or access hospital common areas (e.g., courtyard, lounges, etc.).
Requesting a virtual or an inperson visit
The on-line method for requesting a virtual or inperson visit is preferred and is faster. If you are unable to submit the request from the links above, please contact the booking team at:
- Email (preferred): visitingCMH@cmh.org
- Phone: (519) 621–2333 extension 4532
- Booking team is available from 8:00 a.m. until 4:00 p.m.
Virtual Visit (Zoom, FaceTime) Request Form
- Screening is not required.
- Appropriate for patients in isolation for COVID precautions.
- Not required to wear mask.
- Can do it from anywhere.
- Bookings are from 11:00 a.m. until 7:00 p.m. in 30-minute time slots.
- Can include multiple people at once.
- When using Zoom, FaceTime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.
In-Person Visit Request Form
- One person as designated by the patient.
- Must wear a hospital provided mask.
- Not permitted for patients in isolation for COVID precautions.
- Bookings are from 1:00 p.m. until 6:00 p.m. in 2-hour time slots.
- Must be pre-booked.
- To book a visit, please click and complete the linked form above. These forms will be submitted to our Visitor Booking Team. You should be contacted within 24 hours to arrange for a visit.
Please note the availability of visits may be limited by demand, the patient's ability to interact, or the clinical condition of the patient. Our policies and processes are always changing to reflect updates during the pandemic.
Women & Children Program guidelines
Partner, support person for a patient giving birth or a parent/legal guardian of a child in hospital:
- Download Birthing Unit & Post-partum Unit guidelines
- Download Paediatric Unit guidelines
- Download Special Care Nursery guidelines
- Download Women & Children Program Outpatient Clinic guidelines
One essential care partner can be with the patient while in the Emergency Department. If the patient being treated is in the main area, the care partner will be provided an arm band so that they can have in/out privileges. Within the sub-acute area, space requirements for physical distancing is difficult to maintain and the care partner may need to wait in a Waiting Area. The exceptions to this are:
- Patient is under the age of 18 or over the age of 70
- Potential loss of life or limb
- Patients with language barrier, cognitive disability or a disability related to vision, hearing, speech
- At the request of the clinical team
Visits are not allowed under these situations
- Patient is COVID positive
- Patient is waiting for the results of a COVID swab
- Patient is in isolation between COVID swab #1 and COVID swab #2
If you cannot book an appointment because of these conditions, consider scheduling a Virtual Visit (above - Zoom or FaceTime) with your loved one.
Parking and Entrance for Visiting:
You may park in Lot #2 (by the Main Entrance and Emergency). The D entrance is for patients seeking outpatient consultation and treatments. See parking rates and options for longer term parking