Visiting and COVID-19

This page contains information for (in order):

  • Important Information
  • Inpatient Visits
  • Virtual Visits
  • Women and Children Program visits
  • Emergency Department visits
  • When visits are not allowed

Important Information

  • When you come to hospital, you will be screened for COVID-19 and asked to wear a hospital issued mask.
  • Starting November 30, all visitors will need to show proof of being fully vaccinated during the screening process. Exemptions to this policy include:
    • Patients seeking care within the Emergency Department or have an appointment for a diagnostic test, laboratory test or scheduled treatment. 
    • Visits to patients at end of life. 
  • Tim Hortons restaurant is not open to patients and visitors at this time.

Inpatient Visits 

  • The patient may have one visitor per day, for up to three hours. The visitor can be switched each day - that is, a different person can visit the patient each and every day while they are in hospital.  
    • Palliative patients may receive two visitors per day, three hours each, which can be booked through Visitor Booking.
    • Patients at the end of life may receive up to five unscheduled visits with 24-hour access and in/out privileges. Visitors must be the same and cannot switch places on a given day (i.e., different people can visit the next day). Visits do not need to be booked. This is arranged with patient's care team and approved by management.
  • The number of visits to hospital is restricted. Visitors may not get their requested day and timeslot. 
  • The patient must not be COVID positive or in isolation for COVID precautions.
  • A two-hour time slot will be arranged for your visit between the hours of 9:00 a.m. to 9:00 p.m. The last three-hour time slot is at 6:00 p.m. This is to reduce the risk of overlap in multi-patient rooms and help with screening processes
  • All visitors will be screened twice: A pre-screening by the Visitor Booking Team over the telephone and at the hospital entrance the day of the visit.
  • A hospital-provided face mask must be worn during the entire visit - mask must completely cover mouth and nose.
  • Visitors may not eat or drink while in hospital, purchase food or drinks from Tim Hortons and vending machines, or access hospital common areas (e.g., courtyard, lounges, etc.).

Please note the availability of visits may be limited by demand, the patient's ability to interact, or the clinical condition of the patient. Our policies and processes are always changing to reflect updates during the pandemic. 

How to book an inpatient visit

The on-line method for requesting a visit is preferred and is fastest:

  • On-line request (preferred) - complete this form for an in-person visit
  • Email (preferred):
  • Phone: (519) 621–2333 extension 4532 - the Visitor Booking team is available from 8:00 a.m. until 4:00 p.m.


Virtual Visits

Click here to access the on-line Virtual Visit (Zoom, FaceTime) Request Form

Virtual visits have many benefits: 

  • Screening is not required.
  • Appropriate for patients in isolation for COVID precautions.
  • Not required to wear mask.
  • Can do it from anywhere.
  • Bookings are from 11:00 a.m. until 7:00 p.m. in 30-minute time slots (Please note some units may have exceptions. You may chack with Visitor Booking when finalizing your virtual visit). 
  • Can include multiple people at once.
  • When using Zoom, FaceTime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.


    Women & Children Program guidelines

    Partner, support person for a patient giving birth or a parent/legal guardian of a child in hospital:


    Emergency Department

    One essential care partner can be with the patient while in the Emergency Department. If the patient being treated is in the main area, the care partner will be provided an arm band so that they can have in/out privileges. Within the sub-acute area, space requirements for physical distancing is difficult to maintain and the care partner may need to wait in a Waiting Area. The exceptions to this are:

    • Patient is under the age of 18 or over the age of 70 
    • Potential loss of life or limb
    • Patients with language barrier, cognitive disability or a disability related to vision, hearing, speech
    • At the request of the clinical team


    When visits are not allowed

    • Patient is COVID positive
    • Patient is waiting for the results of a COVID swab
    • Patient is in isolation between COVID swab #1 and COVID swab #2

    If you cannot book an appointment because of these conditions, consider scheduling a Virtual Visit (above - Zoom or FaceTime) with your loved one. 


      Parking and Entrance information:

      You may park in Lot #2 (by the Main Entrance and Emergency) and Lot #4 (by Wing D entrance). When calling for your visit, ask which entrance is best for you. See parking rates and options for longer term parking


      Group content visibility: 

      Public - accessible to all site users