Visiting and COVID-19

At Cambridge Memorial Hospital, we consider the safety of patients, visitors, staff and community our utmost priority.  During these challenging times, we are gradually re-opening services and visiting for patients. Please understand that for the safety of all, we have limited the number of visitors to hospital as well as the times for visiting.  This allows us to ensure the environment is clean and we can maintain physical distancing throughout the hospital. 

Patients nearing the end-of-life may have two visitors at the bedside at one time and up to four visitors in a day. Those visiting Women & Children Program services (Birthing, Paediatrics, Special Care Nursery, etc.) also have specific conditions (listed below). The Emergency Department does not allow visitors at this time - see below for exceptions (e.g., patients over 70 may have one visitor, etc.). A mandatory masking policy is in effect at Cambridge Memorial Hospital - you will be asked to exchange your mask for a hospital supplied one. 

Visitor Policy (excluding end-of-life, Women & Children Program and Emergency)

  • Visits may only occur at the request of the patient.
  • The patient will determine their one designated visitor. For example, If your immediate family is made of five individuals, the patient will identify the one person that is able to visit them while in hospital - the others will not be able to visit at anytime, but can visit virtually. See below for more detail.
  • The number of visits to hospital is restricted. You may not get your requested day and timeslot. 
  • The patient must not be COVID positive or in isolation for COVID precautions.
  • A two-hour time slot will be arranged for your visit between the hours of 1:00 p.m. to 8:00 p.m. The last visit time slot is at 6:00 p.m.
  • All visitors will be screened twice: A pre-screening by the Visitor Booking Team over the telephone and at the hospital entrance the day of the visit.
  • Face mask must be worn during the entire visit - mask must completely cover mouth and nose.
  • Visitor may not eat or drink while in hospital, purchase food or drinks from Tim Hortons and vending machines,  or access hospital common areas (e.g., courtyard, lounges, etc.).

Requesting a visit (on-line preferred)

Virtual Visit (Zoom, FaceTime) Request Form

  • Screening is not required.
  • Appropriate for patients in isolation for COVID precautions.
  • Not required to wear mask.
  • Can do it from anywhere.
  • Bookings are from 11:00 a.m. until 7:00 p.m. in 30-minute time slots.
  • Can include multiple people at once.
  • When using Zoom, FaceTime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.

In-Person Visit Request Form

  • One person as designated by the patient.
  • Must wear a hospital provided mask.
  • Not permitted for patients in isolation for COVID precautions.
  • Bookings are from 1:00 p.m. until 6:00 p.m. in 2-hour time slots.
  • Must be pre-booked.
  • To book a visit, please click and complete the linked form above. These forms will be submitted to our Visitor Booking Team. You should be contacted within 24 hours to arrange for a visit.

Please note that the availability of visits may be limited by demand, patients’ ability to interact, or the clinical condition of patients at the hospital. Our policies and processes are continuously changing to reflect updates during the pandemic. Cambridge Memorial Hospital is committed to protecting the privacy of our patients and staff.

Contacting the Visiting Booking Team:

    If you are unable to submit an on-line request from the links above, please contact the team at:

    • Email (preferred): visitingCMH@cmh.org
    • Phone: (519) 621–2333 extension 4532
    • Booking team is available from 8:00 a.m. until 4:00 p.m.

    Women & Children Program guidelines

    Partner, support person for a patient giving birth or a parent/legal guardian of a child in hospital:

    Emergency Department

    The Emergency Department does not allow visitors to accompany the patient unless there is an exceptional circumstance. This may include any of the following:

    • Patients over the age of 70 may have one visitor
    • Potential loss of life or limb
    • Parents of young children being treated
    • Patients with language barrier, cognitive disability or a disability related to vision, hearing, speech
    • At the request of the clinical team

    Visits are not allowed under these situations

    • Patient is COVID positive
    • Patient is waiting for the results of a COVID swab
    • Patient is in isolation between COVID swab #1 and COVID swab #2

    If you cannot book an appointment because of these conditions, consider scheduling a Virtual Visit (above - Zoom or FaceTime) with your loved one. 

      Parking and Entrance for Visiting:

      You may park in Lot #2 (by the Main Entrance and Emergency). See parking rates and options for longer term parking

      Visitor and staff entrances

      Group content visibility: 

      Public - accessible to all site users