Visiting and COVID-19

Welcome! If you are planning to visit or accompany someone to the hospital, please take a few moments to review our visitor policy. This policy may change without notice. At all times and anywhere within the hospital, you must wear a hospital-issued surgical mask. A mask dispenser is located at each entrance. 

This page contains information for (in order):

Tim Hortons restaurant is now open to patients and visitors. Patients and visitors may sit in the Main Lobby (Wing A, Level 1) or the Wing D, Level 1 elevator lobby to eat their food and drink. Download this handy patient guide that has useful information for visitors too. 

All Visitors

  • You must check in at the nurse’s station before you go to a patient’s room
  • Please screen yourself for any symptoms of COVID or illness before entering the hospital. 
  • Physical distancing is encouraged, whenever possible. 
  • You must wear a hospital provided facemask during your entire visit. If hospital provided PPE does not properly fit a child, the child will not be permitted to visit. 
  • You must wear appropriate Personal Protective Equipment when visiting patients in isolation as indicated by signs outside of patient rooms.  
  • You may not go into a unit in outbreak status, regardless of the infection source. 
    • Patients that have tested positive for COVID-19 will not be permitted to have any visitors unless they are deemed end of life. Visits for COVID-19 positive patients who are at end of life will be coordinated with the clinical team, IPAC, and patient relations. 
    • Patients who are suspected or confirmed positive for tuberculosis will only be permitted visitors from their immediate household. 

Inpatient Visits

  • Visiting hours are from 10:00 a.m. to 9:00 p.m.
  • It is recommended for patients to have one (1) visitor at the bedside at a time. In cases where the visitor requires additional support (i.e. due to limited mobility or vision, language barrier, extenuating emotional support), a maximum of two (2) visitors will be allowed at the bedside at one time.
    • Additional visitors are asked to wait in the unit waiting area where space permits, or in the hospital lobby. 
    • If there is more than one visitor for the patient, please coordinate length of visits to allow everyone a chance to visit. 
  • Patients that are at end of life are allowed two (2) visitors at the bedside at a time. The clinical team will determine which patients are considered end of life. 
  • Eating areas: 
    • Visitors may only consume food and beverages in designated visitor areas. No food or drink is to be consumed in patient rooms.

Inpatient Mental Health visits

  • Visiting hours are from 3pm-9pm.
  • A maximum of one (1) visitor may visit a patient at one time.
  • No food or drink may be consumed during the visit.
  • Visits may only occur in designated common areas of the unit.
  • Visitor belonging will be examined by staff upon entry to the unit.
  • No visitors under the age of 18 are permitted.
  • Visitors may not use their cell phones while in the unit.

Diagnostic Imaging

  • One (1) support person may accompany patients attending a diagnostic imaging appointment

Outpatient Clinics

  • One (1) support person may accompany patients attending any outpatient clinic appointments 

Surgical Daycare

  • One (1) essential care partner can accompany surgical patients on the day of their surgery until the patient goes into the operating room. Essential care partners will not be permitted into the recovery room (exceptions for parents of children will apply) however they will be contacted when the patient is ready for pick up, which could include post-operative teaching. 

Medical Daycare

  • One (1) support person may attend the first systemic/chemo infusion appointment. Exceptions may apply in certain circumstances and must be approved by the patient’s care team, the clinical program, IPAC & patient relations. 
  • One (1) support person may accompany patients for all oncologist appointments. 

Emergency Department

  • One (1) essential care partner may accompany patients visiting the ER. 
    • Exceptions to allow additional care partners is made at the discretion of the clinical team if a patient is a level 1 on the Canadian Triage & Acuity Scale, at the end of life, or in a life/limb situation. 
  • Care partners may be asked to wait in the waiting room during initial assessment of the patient or during certain procedures. 
  • Additional visitors will be asked to wait in waiting room, hospital lobby, or outside of the hospital, with seating preference in the ER being given to patients. 
  • Visitors may only consume food and beverages in designated visitor areas. No food or drink is to be consumed in patient rooms or in the waiting room.

Women and Children Programs

Paediatric unit 

  • Paediatric patients must wear masks at all times, where possible. Children under the age of two (2) are not required to wear a mask. 
  • Care provider = parent, guardian or delegate 
  • Patients may have 2 care providers at the bedside at one time. Only one care provider is able to stay with the patient overnight. 
  • Every pediatric patient must have a care provider to stay with them for their entire stay (including overnight). Pediatric nurses will provide the medical care and care providers provide the non-medical care for patients.  

Labour and delivery 

  • Outpatient appointments, birthing unit (labour assessment/pre-admission): patients coming in for assessment or treatment as an outpatient are allowed one (1) support person to accompany them.   
  • Birthing unit (admission): two (2) support people are permitted at the patient bedside during birth and can accompany the patient as they move to the postpartum unit. Only one (1) care partner is permitted after visiting hours. 
  • Booked cesarean section patients: one (1) care partner is permitted until they are moved to the post-partum unit at which point two (2) care partners are permitted. Only one (1) care partner is permitted to stay overnight.  

Special Care Nursery 

  • Care provider = parent, guardian or delegate 
  • Two (2) designated care providers will be permitted at the bedside for each patient in the special care nursery. We encourage a care provider to stay with their baby as much as possible. 
  • Only one care provider is able to stay with the patient overnight. 

Outpatient clinics 

  • Two (2) support people are permitted to attend the bili clinic appointment with the baby. One support person may be asked to wait in the hallway during the appointment due to tight clinic space. If a translator is required please let the clerical, nursing, or medical staff know, and one will be provided. 
  • Iron Sucrose/Venofer and Rhig/Rhogam Clinics
  • Due to spatial limitations there are no care partners permitted to attend these outpatient clinics. 

Food and Drink: Visitors may eat/drink beverages in designated areas within the patient room. The person eating must follow hand hygiene protocols, have minimal time with mask removed, and must clean/wipe down the area where the food/drink was consumed and mask was removed. 


  • Please respect staff instructions at all times.
  • In order to ensure the safety of CMH staff, visitors and patients, visitors who do not abide by the hospital visitor policy will be given two (2) verbal warnings before visiting privileges are revoked. Once a visitor’s privileges have been revoked, they will have to meet with the manager of the unit as well as the charge nurse to discuss when/if visitor access will be granted again and a behavior contract may be introduced. 

Virtual Visits

Click here to access the on-line  Virtual Visit (Zoom, FaceTime) Request Form

Virtual visits have many benefits: 

  • Screening is not required.
  • Appropriate for patients in isolation for COVID precautions.
  • Not required to wear mask.
  • Can do it from anywhere.
  • Bookings are from 11:00 a.m. until 7:00 p.m. in 30-minute time slots (Please note some units may have exceptions. You may check with Visitor Booking when finalizing your virtual visit). 
  • Can include multiple people at once.
  • When using Zoom, FaceTime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.

Parking and Entrance information:

Patients and visitors park in Lot #2 (by the Main Entrance and Emergency) and Lot #4 (by Wing D entrance). When calling for your visit, ask which entrance is best for you.See parking rates and options for longer term parking

Group content visibility: 

Public - accessible to all site users