Mental Health
If you are in crisis and wish to talk to someone call Here 24/Seven (aka Here 24/7, Here247) anytime at 1-844-437-3247 or TTY 1-877-688-5501.
Here 24/Seven provides crisis assessment, intake, and referrals 24 hours a day and seven days a week.
If you are experiencing a mental health crisis you can also call 9-1-1 or visit your nearest emergency department.
Please bring any personal assistive devices that you require for your appointment. For example, any communication or mobility device you many need like a walker, hearing aid, etc.
Kindly note that CMH has a no scent policy. Please refrain from using or wearing perfumes, scented deodorants and scented products before coming to hospital.
If you are experiencing a mental health crisis, please call 9-1-1 or visit your nearest emergency department. If you are in crisis and wish to talk to someone call HERE24 Seven anytime at 1-844-437-3247 or TTY 1-877-688-5501. Here 24 Seven provides crisis assessment, intake, and referrals 24 hours a day and seven days a week.
For youths and children’s mental health services, please call Front Door at 519-749-2932 during business hours. Outside of business hours you could reach Kids Help Phone at 1-800-668-6868 for immediate help.
Our Mental Health Program serves residents of Cambridge and North Dumfries, providing trauma informed and recovery oriented care to individuals with mental health concerns.
We work in partnership with community agencies, primary care providers, schools, and social service agencies. We provide time limited services to individuals experiencing acute, moderate to severe mental health concerns.
What to expect when visiting the Emergency Department (ED):
When you arrive in the Emergency Department (ED) for a mental health concern, you will be seen by an triage nurse. You may be referred to a Psychiatric Assessment and Admission Nurse (PAAN) for further assessment. PAAN will complete a mental health crisis assessment and will consult with emergency physicians and the psychiatrist.
Children and adolescents under 18 years of age will follow the same process as noted above. Since CMH does not have a Child and Adolescent Inpatient unit, if an inpatient admission is required, a referral will be sent to partnering hospitals. Children and adolescents will remain in the ED until a bed is available.
Please bring any personal assistive devices that you require for your appointment. For example, any communication or mobility device you many need like a walker, hearing aid, etc.
Psychiatric Assessment and Admission Nurse (PAAN)
Our Psychiatric Assessment and Admission Nurse (PAAN) service, available 24/7, is offered in the Emergency Department (ED) by skilled and experienced Mental Health Registered Nurses. PAAN offers assessment, crisis management and treatment recommendations in consultation with emergency room doctors, psychiatrists, and other healthcare partners.
The wait times ED to see a PAAN will vary based on your triage assessment and department acuity.
Electroconvulsive Therapy (ECT)
ECT is a procedure that is used to treat specific mental health conditions, such as severe depression. ECT treatment at CMH is typically delivered 3 times per week for up to 14 treatments. Patients undergoing ECT can complete their treatment on an Inpatient or Outpatient basis, which is determined in collaboration with the psychiatrist, patient and the rest of the care team.
How to Refer to ECT: Here24/7 Cambridge Referral Forms (must be completed by a physician).
Mental Health Inpatient Unit
The Adult Inpatient Mental Health Unit, for individuals 18 years of age or older, consists of 25 beds, which includes 5 psychiatric intensive care beds. Our multidisciplinary team provides stabilization care and short term treatment.
Inpatient Mental Health Admissions Guide for Patients and Families
Please review the CMH Inpatient Mental Health Admissions Guidelines booklet.
Mental Health Inpatient Unit Location
Wing A, Level 3: Enter the Main Entrance (Wing A) and proceed to the public elevator. Take the elevator to Level 3 and turn right, and you will see signage for Inpatient Mental Health Unit. Please note the Inpatient Mental Health Unit is secured. Speak with staff by accessing the unit intercom at the main door prior to entry.
Inpatient Mental Health Contact: 519-621-2330 ext. 5210. Please note a privacy code will be requested prior to the disclosure of any personal health information (this code is given to patients upon admission).
Mental Health Day Hospital
The Day Hospital is an intensive and structured 6-week day program.
Patients in the Day Hospital have individualized treatment plans developed in collaboration with their multidisciplinary team. Day Hospital Is primarily a group therapy-based program. Patients are referred through the Inpatient Mental Health and the Outpatient Mental Health Clinic.
Mental Health Day Hospital Location
Wing A, Level 3: Enter the Main Entrance (Wing A) and proceed to the public elevator. Take the elevator to Level 3 and turn right. In front of you will be the Inpatient Mental Health Unit (see signage) and to your left, the Day Hospital (see signage), proceed left down the Day Hospital hallway.
Mental Health Day Hospital Contact: (519)-621-2330 ext. 2462
Outpatient Mental Health Clinic
The Outpatient Mental Health Clinic offers time limited psychiatric and psychotherapy services for children and adults experiencing moderate to severe mental health concerns.
Our Child and Family Mental Health team consists of Psychiatry and Mental Health Clinicians who provide psychiatric assessments/consultation and time limited psychotherapy, for children 5-18 years of age.
For additional youth and children’s mental health services, please call Front Door at 519-749-2932 during business hours. Outside of business hours you could reach Kids Help Phone at 1-800-668-6868 for immediate help.
How to Refer to Outpatient Child and Family Mental Health: Please fax a physician referral note to 519-740-4936.
Our Adult Mental Health team consists of Psychiatry, Mental Health Clinicians and Nursing. Our team provides psychiatric assessments and consultation, time limited psychotherapy (primarily group therapy) and a Long Acting Injection clinic, for adults 18 years of age and older.
How to Refer to Outpatient Adult Mental Health: Here 24/7 Cambridge Referral Forms (must be completed by a physician).
CMH no longer provides Specialized Geriatric Mental Health Services. Geriatric Mental Health Services are now housed at the Langs Hub. To refer to this program visit Here 24/7 Cambridge Referral Forms. Physicians can fax their referrals to Intake at Fax # 1-888-205-1491 or call directly at 1-855-849-6228.
Outpatient Mental Health Clinic Location
Wing D, Level 2: Park in Visitor Lot #2, which is located in front of Wing C and Wing D entrances. Enter through the Wing D entrance on Level 1, turn left, take elevators to Level 2, turn right and go into Outpatient Mental Health Clinic. If you enter using the Main Entrance and it is your first time in the hospital, please visit the Information Desk and ask for directions from one of our CMH Volunteer Ambassador.
Outpatient Mental Health Clinic Contact: (519) 621-2330 ext. 3300.
Child and Family
Child & Family team provides support to individuals 5 to 18 years of age and their parents. Child and Family team at CMH receives referrals directly from family physicians or paediatricians. CMH is not accepting referrals directly from the community for counselling services. The paediatric psychiatrist will see the child and determine if other resources are required. Those resources can include individual or family counselling as well as group therapy.
Adult
Community Outpatient Mental Health clinic supports adults 18 years of age and older. The clinic receives physician referrals via Here24 Seven (centralized intake through Canadian Mental Health Association (CMHA) for mental health and psychiatry services), Emergency Department, Day Hospital and Inpatient Mental Health. The Adult Community Mental Health Clinic also does medication management through our injection clinic.
Specialized Geriatric Mental Health Services
Geriatric Mental Health Services receives referrals via Specialized Geriatric Services Centralized Intake located at St. Joseph’s Health Centre in Guelph. Referrals are reviewed by the Geriatric Mental Health team located at the Langs Hub. Family physicians can fax their referrals to Intake at Fax # 1-888-205-1491 or call directly at 1-855-849-6228.
Services are primarily offered in the community, where the senior lives (own home, retirement home, Long Term Care) and include clinical comprehensive geriatric assessment with consultation and short term follow-up, plus supports to patients and caregivers.
Please bring any personal assistive devices that you require for your appointment. For example, any communication or mobility device you many need like a walker, hearing aid, etc.
Kindly note that CMH has a no scent policy. Kindly refrain from using or wearing perfumes, scented deodorants and scented products before coming to hospital.
If you are experiencing a mental health crisis, please call 9-1-1 or visit your nearest emergency department. If you are in crisis and wish to talk to someone call HERE24 Seven anytime at 1-844-437-3247 or TTY 1-877-688-5501. Here 24 Seven provides crisis assessment, intake, and referrals 24 hours a day and seven days a week.
For youths and children’s mental health services, please call Front Door at 519-749-2932 during business hours. Outside of business hours you could reach Kids Help Phone at 1-800-668-6868 for immediate help.
We value your opinion. At anytime you wish to provide feedback, we encourage you to share it directly with your healthcare team in the moment or as soon as possible. You may also speak with the social worker, spiritual care advisor, the unit's charge nurse or the team's leadership (see below).
If you shared a concern that you feel has not been addressed, please connect with the Patient Experience Lead at patientrelations@cmh.org.
Michelle Berry, Manager Mental Health Services - ext. 3324
Donna Didomos, Director Emergency & Mental Health Program - ext. 2166
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Inpatient Mental Health and Day Hospital are located in Wing A, Level 3. The closest entrance is the Main Entrance at Wing A. Parking in Lot #2 is closest to these programs.
The Community Outpatient Mental Health Clinic is located in Wing D, Level 2. The entrance closest to this clinic is the Wing D covered entrance. Parking in Lot #4 is closest to this program.
To find out about mental health and addiction services at CMH, please contact us:
Location:
Inpatient Unit/Day Hospital - Wing A, Level 3
Community Outpatient Mental Health Clinic- Wing D, Level 2
Phone:
Main line - 519.621.2330 (Switchboard)
Community Outpatient Mental Health - 519.621.2333 extension 3300
Schedule:
Community Outpatient Mental Health Clinic
Monday to Friday 9am-4pm