CMH is trialing the Heidi AI in the Emergency Department. Heidi is a scribe AI and works like an assistant. It uses artificial intelligence to listen and write down what the patient and care providers talk about during the visit. It is not an audio recording; rather what it hears is transcribed into notes. Not only does it keep accurate records, it enables care providers to spend more time with the patient by reducing the need to types notes into the system.
It is our commitment that patients and their loved ones understand how it works and request your permission to use it. Below are some common questions patients may have prior to their visit to the emergency department.
What You Need to Know
The Heidi AI will be a helpful tool during medical visits. It helps take notes and improves your care. It is used in many clinical settings, such as family doctors offices. You will be asked for your consent prior to it being used.
What is Heidi AI?
Heidi AI is a medical scribe. It acts like a helpful assistant that listens and writes down what is discussed during your visit to the Emergency Department. It supports care providers by keeping an accurate record of notes of your health visit, enabling care providers to spend more time engaging directly with patients.
How Does It Help You?
- Improves Care: With the Heidi AI, your care provider can focus more on you and your health. They spend less time writing notes and more time engaging and listening to you.
- Ensures Accuracy: The tool helps ensure accuracy in your medical records by supporting care providers.
- Enhances Efficiency: It helps care providers better management patient volumes and care documentation requirements.
Your Privacy Matters
We care about your privacy. Here’s how we protect your information:
- The Heidi AI tool is fully compliant with Canadian privacy law (PHIPA).
- The transcribed notes are kept private and then deleted immediately after the notes are created in your medical records.
- Your medical notes are kept private and secure, along with the rest of your medical records.
It is your Choice
We will ask you for your consent prior to using the tool. You can choose whether we use it during your visit. It's entirely up to you.